Shipping policy
Shipping Policy
At FitWorks, we are committed to delivering your fitness equipment safely and efficiently. Please read our Shipping Policy carefully before placing your order.
Shipping Information
We currently deliver throughout South Africa using Aramex Store-to-Door, one of the country's leading courier services.
Processing Time
All orders are processed within 1–3 business days after payment has been successfully received and verified.
Orders are processed Monday to Friday, excluding public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email along with your tracking information where available.
Estimated Delivery Time
Our standard delivery timeframe is:
8–11 Business Days
Please note that delivery times are estimates only and commence once your order has been dispatched, not from the date the order is placed.
Business days exclude weekends and South African public holidays.
Delivery Areas
We currently deliver to all major cities, towns and most regional areas within South Africa.
Delivery to remote or outlying areas may take slightly longer than our standard delivery estimate.
Shipping Partner
All orders are shipped via:
Aramex Store-to-Door
Once your parcel has been handed over to Aramex, delivery is managed by the courier network.
Order Tracking
Where available, tracking information will be sent to you once your order has been dispatched.
If you have not received your tracking details within a reasonable time after your order has been processed, please contact our support team.
Delivery Delays
While we strive to ensure every order arrives within the estimated timeframe, delivery times are estimates only and are not guaranteed.
FitWorks shall not be held liable for delivery delays caused by circumstances beyond our reasonable control, including but not limited to:
- Courier network delays
- High parcel volumes
- Adverse weather conditions
- Public holidays
- Load shedding or infrastructure disruptions
- Civil unrest or strikes
- Incorrect or incomplete delivery information provided by the customer
- Events beyond our reasonable control (force majeure)
We appreciate your patience should any unforeseen delays occur.
Incorrect Delivery Information
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.
FitWorks cannot be held responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.
Failed Delivery Attempts
If delivery cannot be completed due to:
- No one being available to receive the parcel
- An incorrect delivery address
- Failure to respond to courier communication
- Failure to collect the parcel where required
Additional delivery or redelivery fees may apply.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to have been lost in transit, please contact us within 48 hours of the expected delivery date.
Where appropriate, we will investigate the matter with the courier and work towards a fair resolution.
Shipping Fees
Shipping costs will be displayed during checkout before payment is completed.
Any promotional free shipping offers will be subject to the terms of that promotion.
Changes to Orders
If you need to change your delivery address or order details, please contact us as soon as possible.
Once an order has been dispatched, we may not be able to make changes.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
FitWorks
📧fitworksza@gmail.com
Business Hours
Monday – Friday
08:00 – 17:00
Important Notice
FitWorks will make every reasonable effort to ensure your order is delivered within the estimated timeframe. However, delivery dates are estimates only. By placing an order, you acknowledge that unforeseen courier or logistical delays may occur and that FitWorks shall not be liable for any indirect, incidental, consequential, or special damages arising from delivery delays beyond our reasonable control.
Nothing in this Shipping Policy limits or excludes any rights you may have under applicable South African consumer protection legislation.